Contact Us

We are here to help with anything about your order, our jewellery, sizing, delivery or returns. Send us a message using the form below, or reach us directly using the details here.

Customer Care

Hezura
21 The Vale
London, England W3 7QE, UK

Email: support@hezura.com
Phone: +44 7848 459954

Opening hours:
Monday to Friday: 9AM - 5PM
Saturday and Sunday: Closed

Orders and returns

To start a return or an exchange, email support@hezura.com with your order number and the reason for your return. You have 30 days from delivery, and all returns are free: we email you a prepaid return label to download and print. Full details are in our Refund Policy.

For delivery questions, see our Shipping Policy. Standard UK delivery is free on every order and takes 6 to 11 business days in total, including 1 to 3 business days of processing.