FAQ
What materials do you use?
Our pieces are crafted in 18k gold, rose gold or rhodium plating over durable, hypoallergenic bases, alongside sterling silver, freshwater pearls and hand-set stones. All pieces are nickel-safe.
Is your jewellery waterproof?
Our jewellery is made for daily wear and resists tarnishing. To keep it at its best, remove your pieces before swimming, showering and exercise, and store them dry.
How do I care for my jewellery?
Wipe gently with a soft cloth after wear, avoid perfume and lotions on the piece, and store it in the pouch provided.
How do I find my ring size?
If you are between sizes we recommend sizing up. Our adjustable and open styles fit most. If you are unsure, email support@hezura.com and we will help.
Do you ship worldwide?
No, Hezura currently ships within the United Kingdom only.
How much does delivery cost?
Standard delivery is free on every UK order. There are no hidden delivery charges, and the price you see at checkout is the price you pay.
How long does delivery take?
Orders are processed Monday to Friday within 1–3 business days, with a 5:00 PM (GMT) daily cut-off. Standard UK delivery is then 5–8 business days, which is 6–11 business days in total from the time you place your order.
What if I do not receive my order?
If your order has not arrived within 15 business days of dispatch, contact us at support@hezura.com. We will investigate with the courier and provide a solution if the parcel is confirmed lost.
How can I return an item?
Email support@hezura.com with your order number and reason for return. Once approved, we will email you a free prepaid return label ready to download and print. You have 30 days from delivery to request a return.
Do I have to pay for return shipping?
No. All returns are free. Hezura covers 100% of return shipping on every eligible return, whether the item is faulty or you simply changed your mind. We do not charge restocking fees, and nothing is deducted from your refund.
Can I exchange an item instead of returning it?
Yes. We accept exchanges within the same 30 day window. Email support@hezura.com with your order number and the size or style you would like instead. Exchanges use the same free prepaid return label and we cover sending your replacement out.
When will I receive my refund?
Approved refunds are issued to the original payment method within 7 business days after the returned item is received. Bank processing times may vary.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover and Diners Club, plus Apple Pay and Google Pay where supported by your device. All payments are processed securely through an encrypted checkout.
Do you offer gift packaging?
Every order arrives in our gift-ready packaging at no extra cost.
Security & Privacy
At Hezura, your privacy and security are important to us. We handle personal information in accordance with applicable UK data protection laws, including the UK GDPR. Hezura operates from London, United Kingdom.